It is a bumpy ride!! I wish they would put GPS tracker on them and you can download an app so you’re not finding yourself having to run for them, they’re never on time. Also be aware the trams omit harsh fumes, I found myself getting nauseous from the fumes a couple of times, and they show up for pick up every 10 to 15 minutes. Trams: On checking days, Friday, Saturdays, Sunday and Mondays the trolleys will take you all over, however they don’t tell you this but after Tuesday the trams only take you to certain stops, or transfer point then you have to walk the rest of the way to your destinations point. I was hoping for it to be a little bit more cooler, considering how hot and humid it was. All the pools on the resort were literally bath water. Pools: I was expecting the pools to be a lot cooler than it was. Wifi: don’t plan on working while at resort the Wi-Fi is horrible, It will boot you out about every 5 to 10 minutes. Do not book your excursions on the resort you will pay more if you are out and about use an outside vendor for your excursions, It will save you about $50 apiece per person depending on the excursion and transportation will be included. Otherwise they will tell you they will bring it up in 30 minutes but the food never showed up until after 45 minutes our ice melted and deli meat and cheese and yogurt got hot in the high humidity and heat. if you do decide to go grocery shopping, please be conscious of the expiration dates we found a lot of food items that were expired or molded over!!, however, if you do choose to go grocery shopping, do not allow the resort workers to bring your food upstairs for you, bring it in yourself. Otherwise you can go to a Walmart which is 30 minutes each direction and do your grocery shopping there for dinners if you don’t want to pay every night for dinner. The meals on the resort are extremely expensive. We did feel extremely safe on and off the resort. Yes there are sign and you can fallow them but the trails come to a fork and there’s no signs from there your on your own, by the time we got our bearings, it was already time for us to leave the resort, honestly, my daughters and I felt we wasted more time waiting for a tram or trying to get around the resort then we did off the resort. Sober, We found ourselves going in circles several times and got a little frustrated and I felt when we asked for directions that they may have been new employees and would give us the wrong direction. You will never make it!!!!! □□ happened to a few people We met at the resort. Word to the wise Do not try to drink a lot and walk back to your resort at night. With a jungle like atmosphere which is very beautiful might I add, but it’s kind of hard to tell where you are going, it all looks the same but with all the jungle life and tall vegetation you can get turned around. This resort sits on about 500 acres, so be prepared to walk or wait every 15 minutes for a tram, and if you decide to walk great but make sure you get your bearings first. also bear in mind if you are not doing all inclusive, they will ask for your credit card in advance and they will charge $1500 in advance for resort usage, I was not at all happy about that!!! And was not informed upon booking of this charge. I will start by saying this resort is not for the impatient!! The check in process was way too long and too confusing, we had to take a tram from central lobby to different checkpoints before you actually got to the main lobby for check-in, although most hospitable and very kind, however they will try to sell you timeshare and other excursions right after your check-in so be leery about that. However, It may look like one but did not feel like a 5 star resort. □Be aware before you book!!□ overall not impressed!! This resort is rated almost a five star resort. Planet Hollywood Cancun, An Autograph Collection All-Inclusive Resort.
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